As ours is a independent school, we do not have any School Governors. However, we do have a mediator. Our mediator is Vicar Paterson.
The role of the mediator is to become involved as an external, independant and unbiased arbitrator who will mediate between the school and parents/carers of a pupil if a problem arises that cannot be resolved directly. The mediator will help both parties recognise and understand what the issue is and work towards a solution that is acceptable to both.
Our mediator would normally only become involved if an issue could not be resolved directly with the school through current procedures already in place.